Overview
Assistant Level 1 – Cards Issuing Jobs in Port Louis, Mauritius at Cim Finance
Title: Assistant Level 1 – Cards Issuing
Company: Cim Finance
Location: Port Louis, Mauritius
This role focuses on supporting clients with card‑related services, including card activation, upgrades, and credit limit increases, while ensuring applications are accurate and compliant.
Assistant Level 1 – Cards Issuing
This role focuses on supporting clients with card‑related services, including card activation, upgrades, and credit limit increases, while ensuring applications are accurate and compliant.
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Responsibility
- Contact clients to support card activation, upgrades, new card offers, and credit limit increases.
- Review and validate new card applications to ensure accuracy and policy compliance.
- Deliver a professional, friendly, and customer‑centric service experience.
- Perform outbound calls for issuing campaigns, including sales and declined transaction follow‑ups.
- Handle client queries, issues, and complaints, escalating where necessary.
- Apply sound knowledge of card and payment products when assisting clients.
- Use card systems and tools accurately, including card management systems and e‑forms.
- Work closely with team members and internal stakeholders to complete tasks on time.
- Support issuing initiatives, campaigns, and business activities as required. Assist at service counters and in back‑office operations when needed.
Profile
- Higher School Certificate or equivalent qualification.
- Two years of experience in a similar role or industry is an advantage.
- Good verbal communication skills and confidence when engaging with clients.
- Clear and professional email writing skills.
- Good working knowledge of Microsoft Office and ability to learn new systems.
- Customer‑focused, organised, and attentive to detail.
- A positive team player with a collaborative approach.
We believe in equal opportunities
Cim Finance is committed to cultivating an inclusive and equitable workplace
where everyone feels valued and empowered to grow. We welcome individuals
From All Backgrounds, Identities, Abilities, And Life Experiences. Diversity
strengthens us. It fuels innovation, drives success, and enriches our collective
experience. We are dedicated to providing our team with the support, resources,
and opportunities they need to achieve their full potential.
