Overview
Assistant Manager – Technical Operation (Repair Center) Jobs in Kwai Tsing District, Hong Kong SAR at Arçelik Hitachi Home Appliances
Title: Assistant Manager – Technical Operation (Repair Center)
Company: Arçelik Hitachi Home Appliances
Location: Kwai Tsing District, Hong Kong SAR
What awaits you in this role?
- Oversee the performance of both in-house and outsourced repair technicians to ensure repair quality delivery and high customer satisfaction
- Manage the in-house workshop operation and support field repair for operation excellence
- Plan and execute service enhancement based on the insights from periodical analysis on service market trends & customer expectation
- Review the service operation flows and ensure all executions are up to standard
- Execute workflow enhancement and timely feedback on product quality in cooperation with different teams and external partners
- Plan and monitor repair capacity to meet the KPIs
- Plan and organize training to develop and enhance technician knowledge, repair skills and customer service skills of the technicians
- Monitor and control repair quality and work process to minimize the product exchange, product return to workshop for repair & repeated repair
- Plan and conduct service audit to ensure the service delivery of technicians are up to standard
- Support and work closely with call centre team by providing resolution to handle customer complaints or inquiries
- Conduct and report performance and data analysis on regular basis
How do we describe a perfect match?
- University graduated or High Diploma in engineering disciplines in Electronic / Mechanical Engineering or Engineering
- Minimum 5 years’ experience in repair service industry, preferrable on home appliances or electrical consumer goods
- Strong analytical, problem solving and leadership skills with technical understanding and repair knowledge of refrigerator, air-conditioner and machine washer
- Excellent communication, management and negotiation skills
- Knowledge of Microsoft Office and Repair Management System
- Electrical worker license (Grade A) & Driving License is preferred
Why you should consider this opportunity:
- Discretionary Bonus
- Medical Benefits + Dental Benefits
- Staff Purchase Discount
- Education allowance
- On-the-job Training
- Annual Leave 12-18 Days + Birthday Leave + Company holiday
- Staff Engagement Activities
Interested parties, please send full resume with present and expected salary by clicking "APPLY NOW"
Personal data provided by job applicants will be treated in strict confidence. All information will only be used for recruitment-related purposes.
We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, gender, colour, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status, or political opinion.
Visit us at https://www.hitachi-homeappliances.com.hk for more information.
