Overview
Cross-Utilized Airport Agent – Veterans Airport of Southern Illinois; PT Jobs in Decatur, USA at Contour Airlines
Title: Cross-Utilized Airport Agent – Veterans Airport of Southern Illinois; PT
Company: Contour Airlines
Location: Decatur, USA
Category:
Position: Cross-Utilized Airport Agent – Veterans Airport of Southern Illinois (PT)
Education Level High School
* Eligibility begins the first day of the month following your hire date.
* The Company offers a matching contribution up to 6% of your eligible compensation.
* Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
Agents will be fully trained to execute tasks associated with both
** customer-facing
** and
** aircraft servicing responsibilities**, requiring work in both indoor and outdoor environments.
* Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.
* Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests.
* Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.
* Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs.
* Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries.
* Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.
* Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements.
* Communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency.
* Always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies.
* Monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner.
* Marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft.
* Observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues.
* Perform duties of a
** Ground Security Coordinator (GSC)
** in compliance with the Company’s security program.
* Handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo.
* Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking.
* Assist in ramp set-up and ensure proper storage of equipment and baggage.
* Perform additional duties as assigned by station leadership or Company management
* Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments.
* Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.
* Ability to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift).
* Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels.
* Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations.
* Must be able to ascend/descend stairs frequently.## Qualifications
* Must be at least 18 years of age.
* A minimum of nine (9) months of prior airline or aviation industry experience is preferred.
* Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
* Possess a valid driver’s license with a good driving record.
* Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.
* High school diploma or GED certification preferred.
* Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.
* Ability to type a minimum of 30 words per minute.
* Possess polished and professional interpersonal skills with a positive, customer-focused attitude.
* Strong leadership, organizational, and time management skills.
* Ability to…