Overview
Customer Assistant: Foods / Tills Jobs in Pietermaritzburg, KwaZulu-Natal, South Africa at Woolworths
Title: Customer Assistant: Foods / Tills
Company: Woolworths
Location: Pietermaritzburg, KwaZulu-Natal, South Africa
Closing Date 2026/07/06
Reference Number WWL260629-6
Job Title Customer Assistant: Foods / Tills
Job Type Full Time
Business Unit People
Location – Country South Africa
Location – Province KwaZulu-Natal
Location – Town / City Cascades Pietermaritzburg
Location Description Cascades – Pietermaritzburg
Minimum Education Level Grade 12 | National Certificate
Job Advert Summary
Join Woolworths as a Customer Assistant: Foods / Tills and be part of a team dedicated to delivering exceptional customer service in a vibrant food retail environment. Located at our Corporate Stores, you will play a key role in ensuring health, safety, and food handling standards are met, while maintaining an inviting shopping experience. Your responsibilities include greeting and assisting customers, managing stock through rotation and replenishment, and upholding hygiene and shrinkage control practices. We value strong communication, punctuality, and teamwork, offering a flexible schedule with opportunities to work various shifts. If you have a Grade 12 qualification or equivalent, basic computer literacy, and a passion for food retail, Woolworths is the place to grow your career. Join us and be part of a company committed to quality, innovation, and customer satisfaction. Apply today to make a difference in people's lives and enjoy a supportive, dynamic work environment.
Minimum Requirements
- Minimum education level: Grade 12 or equivalent NQF level
- Basic computer literacy to handle essential digital tasks
- Experience in a food retail or similar customer service environment is advantageous
- Ability to work flexible shifts, including early mornings and weekends
- Strong communication skills to engage effectively with customers and team members
- Basic numeracy and literacy skills for stock management and record-keeping
- Knowledge of food safety, hygiene standards, and cold chain management
- Attention to detail to ensure stock rotation, merchandising, and shrinkage control
- Demonstrated personal discipline including punctuality, dress code adherence, and team collaboration
- Ability to identify quality issues and manage returns or report suspicious activities responsibly
Duties and Responsibilities
- Deliver exceptional customer service by greeting customers warmly and responding to their needs effectively.
- Apply selling skills by advising customers on product options, promotions, and alternatives when items are unavailable.
- Manage stock efficiently by implementing stock rotation, maintaining cold chain and hygiene standards, and replenishing shelves accurately.
- Identify and address quality concerns promptly, including isolating damaged goods and managing returns to vendors.
- Adhere strictly to shop-keeping disciplines including gap policies, planograms, and maintaining a clean, tidy department.
- Minimise shrinkage by reporting dishonest acts, managing stock losses, and following red flag processes and security protocols.
- Demonstrate product knowledge to assist customers and promote new lines and ongoing promotions in the department.
- Exhibit personal leadership through punctuality, adherence to dress code and hygiene standards, and active participation in team meetings.
