Overview
Driver Operations (Ops Support Coordinator), SPX Express Jobs in Manila, National Capital Region, Philippines at SPX Express
Title: Driver Operations (Ops Support Coordinator), SPX Express
Company: SPX Express
Location: Manila, National Capital Region, Philippines
About The Team
- – Handle and resolve rider complaints, ensuring timely and accurate support
- – Investigate and manage potential fraud cases; escalate high-risk issues as needed
- – Address and resolve seller escalations related to orders, delays, and disputes
- – Support driver/rider engagement initiatives, including onboarding, incentives, and retention efforts
- – Track cases and analyze basic data to identify trends and improve operations
Job Description
- – Handle and resolve rider complaints, ensuring timely and accurate support
- – Investigate and manage potential fraud cases; escalate high-risk issues as needed
- – Address and resolve seller escalations related to orders, delays, and disputes
- – Support driver/rider engagement initiatives, including onboarding, incentives, and retention efforts
- – Track cases and analyze basic data to identify trends and improve operations
Requirements
Qualifications:
- – At least 1–3 years in Customer Support, Operations, or similar role
- – Experience in logistics, e-commerce, or transportation environments preferred
- – Exposure to gig/platform-based rider or driver models is a strong advantage/e-commerce platform
Skills
- – Strong problem-solving and case handling skills
- – Basic data processing and reporting (Excel/Google Sheets)
- – Ability to manage multiple issues simultaneously in a fast-paced environment
- – Good communication and stakeholder management skills
- – Detail-oriented with strong documentation skills
- – Comfortable working with cross-functional teams
- – Willingness to work in shifting schedules if required
