Overview
Driver Support Jobs in Athens, Attiki, Greece at KCS Greece
Title: Driver Support
Company: KCS Greece
Location: Athens, Attiki, Greece
We’re looking for a dependable, quick-thinking Dispatcher to monitor and support a fleet of drivers in the United States in real time. You’ll be the first point of contact for on-road assistance, ensuring drivers stay connected, safe, and productive.
Key Responsibilities
- Driver Support: Monitor driver activity during shifts, verify they are online and operating in the platform, and provide immediate assistance when needed.
- Emergency Response: Serve as the first point of contact for accidents, breakdowns, or other incidents, coordinating assistance and escalating issues when appropriate.
- Tech Troubleshooting: Guide drivers through basic app or hardware troubleshooting (e.g., login issues, GPS problems) and escalate persistent technical issues to the IT team.
- Communication & Reporting: Keep clear records of incidents, outages, and driver status changes. Communicate updates promptly to management and other departments.
Qualifications
- Previous experience in dispatch, transportation, logistics, or a fast-paced customer support role preferred.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Excellent written and verbal communication skills in English.
- Comfortable with technology—Android, Google Maps, and fleet-management systems.
- Availability for rotating shifts, including nights, weekends, and holidays.
What We Offer
- Gross salary at 940 euros and shift differentials where applicable.
- Training on all dispatch systems and company procedures.
- Opportunities for growth within a rapidly expanding operation.
If you’re ready to keep drivers moving and customers satisfied, we’d love to hear from you!
