Overview
Driver Support Jobs in Ho Chi Minh City, Ho Chi Minh City, Vietnam at Shopee
Title: Driver Support
Company: Shopee
Location: Ho Chi Minh City, Ho Chi Minh City, Vietnam
Job Description
ShopeeFood – Foody.vn is the leading website & mobile application in Vietnam for foodies to search and review eating places. Then, with the demand of our valued customers, Shopeefood.vn (Formerly Now.vn) was launched to build a trusted platform for F&B ordering and delivery on demand and soon has become the leader in the market. Currently, Shopeefood.vn has a lot of merchants and partners nationwide and will continue to grow strongly in the future
- Job description:
- In charge of ShopeeFood Delivery Partner (Shipper) issues, complaints, violations, questions and other types of support request via channels: call, email, chat and offline (face to face).
- Deliver supporting solution & violation penalty to Shipper according to Department’s Standard Operation Process (SOP).
- Handle Shipper’s support tickets in time, ensuring Shipper’s experience.
- Understand current SOP of Shipper support and propose updates if needed to Team Lead.
- Other ad-hoc and on-demand tasks assigned from Team Lead.
Requirements
- Job requirements:
- Bachelor’s Degree in Transportation/ Communications or equivalent educational experience.
- Minimum 1 year of working experience, working in e-commerce and logistics industries are highly preferred.
- Knowledge of ticket handling systems, office programs.
- Have a passion working with people.
- Teamwork with high collaboration with all departments.
- Proactive and open mindset, quick adaptation to situations & dealing smartly with high workload.
