Overview
Lead Routing Coordinator Jobs in Alexandria, USA at 4MATIV Technologies
Title: Lead Routing Coordinator
Company: 4MATIV Technologies
Location: Alexandria, USA
Category:
About 4mativ Technologies, Inc.
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MATIV Technologies manages multi‑modal mobility for school systems nationwide with technology to expand options and enhance service. We envision a future where all children have access to the learning opportunities that maximize their potential, and we are reimagining transportation to accelerate student outcomes. We partner with schools to improve service, safety, and holistic sustainability, ensuring all students have access to the right ride.
Currently, we manage transportation for over 50 school districts across cities including Houston, Indianapolis, Minneapolis‑St. Paul, and Phoenix, simplifying operations and expanding services for families. Every school day, 4
MATIV manages outsourced vendors and operates a contact center supporting more than 22,000 student trips across over 1,000 routes for schools across the country.
Position Overview
The Lead Routing Coordinator is a hands‑on team lead who orchestrates day‑to‑day routing for large, complex school districts where 4
MATIV owns or supports the routing function. You’ll lead a small team of routers, set and enforce rigorous quality control standards, produce and manage data‑driven performance measures, refine and observe standard operating procedures, and run the project management systems that keep routes accurate, efficient, and compliant throughout the year.
Location Preferences
- Preferences for Houston and Washington, DC area with expectation of regular in‑person work at critical client sites
Responsibilities – Routing Quality & Optimization
- Create, modify, and maintain routes in routing software, ensuring accuracy and compliance with school policies and transportation guidelines. Ensure all route assignments are properly documented and communicated to relevant stakeholders.
- Ensure routes are optimized for efficiency, equity, and safety, and updated strategically based on evolving district needs.
- Roll up your sleeves to do daily hands‑on routing work, ensuring precision and zero‑error execution while adding capacity to help the team meet deadlines and deliver high‑quality service.
- Design and implement a QC program for routes; monitor routing KPIs.
Responsibilities – Project Management & Systems
- Stand up and maintain the systems that keep routes strong all year, including a clear operating calendar and weekly routing cycle. Run the weekly routing cycle for large districts, and ensure all changes flow through a single, well‑documented process.
- Lead or support implementation of new routing workflows.
Responsibilities – Service Execution & Operational Excellence
- Ensure all commitments are met with the highest level of quality and care, including monitoring and meeting district‑set routing performance targets.
- Serve as a reliable day‑to‑day point of contact on routing matters; provide clear updates, timelines, and options to district partners.
- Identify challenges, coordinate internal and external problem‑solving efforts, and drive continuous improvement in service delivery.
- Ensure successful contract renewal by delivering consistently high‑quality service and maintaining strong, trusted relationships with district stakeholders.
Responsibilities – Team Leadership & Coaching
- Lead the day‑to‑day work of a small team of routers (≈3), setting clear priorities, reviewing output, and ensuring service levels and deadlines are met.
- Provide coaching, feedback, and skills development; model calm, high‑ownership execution in a fast‑moving environment.
Requirements
– Education and Experience
- Associate’s or Bachelor’s degree in logistics, transportation, geography, or a related field preferred.
- 3–5 years of direct school transportation routing experience in a district or vendor setting.
- Demonstrated project management capability with a track record of on‑time, high‑accuracy delivery.
- Proven team leadership aptitude even if you have not yet managed direct reports.
Requirements – Technical Skills
- Proficiency with school routing software (e.g., Traversa, EZ Routing, or similar platforms) is a plus.
- Strong technical skills, including experience with data management and spreadsheet tools (Excel,…