Overview
Senior Operations Supervisor Jobs in Corner Brook, Canada at Intelcom – Dragonfly
Title: Senior Operations Supervisor
Company: Intelcom – Dragonfly
Location: Corner Brook, Canada
Category:
Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents,
Intelcom | Dragonfly is Canada’s leader in last‑mile logistics. Our vision is clear:
to deliver fast, accurate, and reliable service powered by cutting‑edge technology .
Your Role:
At the Heart of the Chain Salary Range Core Duties
Safety and Compliance
- Ensure compliance with Health & Safety protocols and maintain a hazard‑free work environment
- Enforce safe working methods and behaviors within the team
- Conduct safety audits and warehouse checks
- Supervise warehouse traffic, van audits and ensure safe vehicle movements
- Ensure warehouse cleanliness and organization
- Respond to emergencies as required
- Cleaning, general housekeeping
Operations and Logistics
- Oversee shipping, receiving, dispatching, and inventory management
- and package dispatching process
- Conduct quality checkups on return pickups and return to the client process
- Create/confirm driver bookings with relevant BPs
- Generate the next day’s route plan and send optimization emails to the Optimization team
- Conduct IDCs/Drivers check in/out, loading
- Unload trailers and verify freight against manifests
- Assist with sorting, scanning, and processing packages (including defective items and returns)
Reporting and Administration
- Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports
- Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.)
- Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison
- Complete daily timesheets and submit to the Station Manager
- Perform data entry as needed
Team leadership and Customer service
- Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs
- Prepare and monitor performance reports (on‑time deliveries, exceptions, etc.)
- Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires
- Address delivery complaints, damages, or lost packages promptly
- Ensure high service standards and customer satisfaction
- Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate
- Other duties as assigned
Work Environment
Fast‑paced warehouse setting with shift‑based schedules.
Why Join Intelcom | Dragonfly?
- Short‑ and medium‑term growth opportunities
- Comprehensive group insurance
- Group RRSP program
- Employee Assistance Program
This position has been opened to address a genuine organizational need within the company.
At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law.
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