Overview
Superviseur; e aux oérations Jobs in Saskatoon, Canada at Intelcom – Dragonfly
Title: Superviseur; e aux oérations
Company: Intelcom – Dragonfly
Location: Saskatoon, Canada
Category:
Position: Superviseur(e) aux oérations )
Overview
Intelcom | Dragonfly is Canada’s leader in last‑mile logistics, operating over 100 sorting stations across three continents. The role centers on ensuring safety, compliance, and efficient transportation operations.
Responsibilities Safety and Compliance
- Ensure compliance with Health & Safety protocols and maintain a hazard‑free work environment.
- Enforce safe working methods and behaviors within the team.
- Conduct safety audits and warehouse checks.
- Supervise warehouse traffic, van audits, and ensure safe vehicle movements.
- Ensure warehouse cleanliness and organization.
- Respond to emergencies as required.
Cleaning & General Housekeeping
- Maintain overall cleanliness and order throughout the warehouse.
Operations & Logistics
- Oversee shipping, receiving, dispatching, and inventory management.
- Manage and optimize return pickups and return‑to‑client processes.
- Create and confirm driver bookings with relevant business partners.
- Generate next‑day route plans and send optimization emails to the Optimization team.
- Conduct IDC/driver check‑in/out, loading/unloading trailers, and verify freight against manifests.
- Assist with sorting, scanning, and processing packages (including defective items and returns).
Reporting & Administration
- Maintain accurate delivery, incident, and inventory logs and submit comprehensive daily reports.
- Complete daily reports (e.g., AMZ Daily Case report, Shift Handover) and submit to clients, Station team, and Manager.
- Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison.
- Complete daily timesheets and submit to the Station Manager.
- Perform data entry as needed.
Team Leadership & Customer Service
- Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs.
- Prepare and monitor performance reports (on‑time deliveries, exceptions, etc.).
- Provide coaching, support, and training to drivers and warehouse staff, including onboarding new hires.
- Address delivery complaints, damages, or lost packages promptly.
- Ensure high service standards and customer satisfaction.
- Evaluate employee performance, workplace conduct, and compliance; take disciplinary actions where appropriate.
Other Duties
- Perform additional tasks as assigned.
Work Setting
Fast‑paced warehouse environment with shift‑based schedules.
Benefits
- Short‑ and medium‑term growth opportunities.
- Comprehensive group insurance.
- Group RRSP program.
- Employee Assistance Program.
EEO & Accommodation
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law.
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