Overview
Supervisor – Driver Support Jobs in Gumaca, Calabarzon, Philippines at JoyRide Superapp
Title: Supervisor – Driver Support
Company: JoyRide Superapp
Location: Gumaca, Calabarzon, Philippines
Key Responsibilities
- Manage, lead, train, develop, and mentor a team of driver support representatives handling driver concerns and inquiries.
- Oversee day-to-day team operations, ensuring timely and effective resolution of driver-related issues.
- Act as the escalation point for complex or sensitive driver concerns.
- Resolve conflicts by engaging with mobile app users while maintaining a high level of customer service.
- Handle customer queries while ensuring total customer satisfaction.
- Coordinate with all concerned parties throughout the order fulfillment process (pickup and drop-off), ensuring everything meets acceptable standards.
- Identify trends in driver issues and recommend process improvements or policy changes.
- Perform other duties as assigned.
Qualifications
- Bachelors degree in any field.
- Proven experience in team management, preferably in customer service / operations
- Social media savvy.
- Above-average skills in MS Office applications.
- Strong command of English and Filipino; proficiency in other languages is a plus.
- Strong problem-solving skills and ability to handle escalations professionally.
- Willing to work on a shifting schedule and a 6-day workweek
