Overview
Transportation Representative, AmazonNowCO, RoW APEX Jobs in Memphis, USA at Amazon
Title: Transportation Representative, AmazonNowCO, RoW APEX
Company: Amazon
Location: Memphis, USA
Category:
Transportation Representative, Amazon
NowCO, RoW APEX
NOC Overview
NOC (Network Operation Center) is the central command and control center for “Transportation Execution” across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick‑up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.
Along with tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Purview of a Trans Ops Representative
A Trans Ops Representative at NOC facilitates the flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity. A Trans Ops Specialist at NOC works across two verticals – Inbound and Outbound operations.
Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked‑up on time and is delivered at the FC as per the given appointment. A Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick‑up to delivery.
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to deliver customer orders as per promise. A Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.
A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real‑time decisions. The ideal candidate should be able to understand requirements, analyze data, notice trends, and drive Customer Experience with out compromising on time. The candidate should have a basic understanding of Logistics and should be able to communicate clearly in written and oral form.
Key Job Responsibilities
- Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
- Systematically Escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
- Excellent communication, both verbal and written; create a narrative outlining weekly findings and variances to goals, present findings in a review forum
- Provide real‑time customer experience by working in a 24/7 operating environment
- Ideate process improvements and drive them to conclusion
Basic Qualifications
- Good communication skills
- Proficiency in Excel (pivot tables, VLOOKUPs)
- Demonstrated ability to work in a team in a very dynamic environment
Preferred Qualifications
- Strong communication skills
- Experience in logistics or supply chain operations
- Experience with data analysis tools and reporting platforms
Equal Opportunity & Accessibility Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the Amazon accessibility page. If the country or region you are applying in isn’t listed, contact your Recruiting Partner.
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