Overview
Driver Operations (Ha Noi/Ho Chi Minh) Jobs in Ho Chi Minh City, Ho Chi Minh City, Vietnam at Shopee
Title: Driver Operations (Ha Noi/Ho Chi Minh)
Company: Shopee
Location: Ho Chi Minh City, Ho Chi Minh City, Vietnam
Job Description
- Driver Recruitment (75%)
- Actively source new driver candidates through social groups, online channels, and local recruitment activities.
- Post recruitment content and maintain candidate pipeline for assigned areas.
- Support potential drivers by providing clear information about the onboarding process and requirements.
- Conduct online onboarding sessions via Zalo and answer driver questions in a timely manner.
- Perform KYC checks and follow up on onboarding progress to ensure drivers are activated successfully.
- Monitor uniform distribution and other onboarding-related processes for new drivers.
- Handle recruitment-related tickets and provide timely updates or feedback for assigned areas.
- Continuously track recruitment performance and identify issues in candidate conversion.
- Driver Coordination Support (25%)
- Support driver coordination in assigned cities/areas based on operational needs.
- Monitor daily operational performance and promptly identify and report issues or potential risks that may impact operations (e.g., bad weather, events/campaigns, etc.).
- Track and support improvements in driver-related operational metrics.
Requirements
- Good working proficiency in Google Sheets.
- Comfortable working with numbers and operational data.
- Able to read data, identify unusual patterns, and understand problems behind the numbers.
- Strong attention to detail and ability to monitor situations continuously.
- Fast response mindset and ability to adapt quickly in a dynamic environment.
- At least 6 months of experience in operations, recruitment, logistics, delivery, ride-hailing, e-commerce, or other relevant industries.
- Able to work proactively, independently, and effectively in a team.
- Strong willingness to learn and take ownership.
- Good operations mindset: fast, hands-on, continuous improvement, and data-driven.
